LEVANT FRAGRANCES

Where does Levant ship to?

We ship to Ireland and across all countries in Europe.

How long will it take to receive my order?

Orders are typically delivered within 3–5 business days. Please note that shipping times may vary slightly based on your location and local customs processing.

Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

Can I change or cancel my order after it’s placed?

If you’d like to change or cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please reach out to us immediately and include a photo of the product. Our team will take care of it and ensure it’s resolved promptly.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and Revolut for a seamless and secure checkout experience.

Can I use more than one promo code at checkout?

Only one promo code can be applied per order at checkout.

Do you offer discounts for first-time buyers or loyalty members?

Yes! Subscribe to our emails and follow us on social media to access exclusive offers, promo codes, and deals.

What is your return policy for fragrances?

You may return your fragrance within 20 days of purchase. The item must be returned in its original packaging and condition.

Can I return a perfume if I’ve opened or tried it?

Yes — if the scent isn’t suited to you, you may return the fragrance for a replacement. We want you to love what you wear.

How do I start a return or exchange?

To begin a return or exchange, simply contact us directly. Our customer care team will guide you through the process.

When will I receive my refund?

Once your return is approved, refunds are processed within 3–10 business days, depending on your payment provider.

How do I find the right Levant scent for me?

Each Levant fragrance includes a detailed description with layering recommendations, highlighting perfume oils that pair beautifully to create a signature scent. These suggestions are crafted to help you get the most out of your fragrance experience.

Need help choosing the perfect fragrance? Feel free to send us a direct message on Instagram — we’re happy to guide you.

What if I don’t know what fragrance notes I like?

No problem — fragrance is personal, and exploration is part of the journey. If your chosen scent doesn’t suit you, you can return it in its original condition for a replacement. We’re here to help you find the one that feels like you.

Are your ingredients sustainably sourced?

Yes — our perfume oils are ethically and sustainably sourced from the Middle East, while the perfume alcohol used in our Eau de Parfums is derived from Ireland. This reflects our commitment to both exceptional quality and environmental responsibility.

Is your packaging recyclable?

Absolutely. Our packaging is fully recyclable, designed with both beauty and sustainability in mind.

Are your products clean, non-toxic, or eco-friendly?

Yes — all Levant fragrances are crafted with clean, non-toxic ingredients and produced using eco-conscious practices.

How can I contact Levant customer service?

You can reach us via email or send us a direct message on Instagram.

What are your customer service hours?

We aim to respond as quickly as possible and will handle all inquiries within 2 business days.